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Terms and Conditions

Last updated: 11 November 2026 — Universitio Ltd (Company No. 15168670)

1. About Us

Universitio Ltd ("Universitio", "we", "us", "our") is a UK-registered education consultancy company (Company No. 15168670), with its registered office at:

44 Birmingham Road, Birmingham, B72 1QQ, United Kingdom

2. Acceptance of Terms

By accessing our website, submitting any form, or using any of our services, you confirm that you have read, understood, and agreed to these Terms and Conditions and agree to comply with them.

If you are under 18, a parent or legal guardian must enter into the contract with us on your behalf.

If you do not agree, you must not use our website or services.

3. Our Services

We provide education consultancy and student support services. These may include:

  • Smart assessments and free consultations
  • University and course selection guidance
  • Application support and submission
  • Statement of purpose and CV guidance
  • Interview preparation
  • Scholarship and funding guidance
  • English language preparation advice and IELTS preparation tutoring
  • Student accommodation support
  • Airport transfer arrangements
  • General student support

Our core service is admissions. Our role is to help you identify suitable institutions and courses, prepare and submit your applications, and support you through to an admission decision.

Not every service listed above forms part of every engagement. What we will do for you is confirmed in writing when we agree to act for you.

4. What We Do Not Do

This section defines the boundary of our service and should be read carefully.

4.1 Immigration and visas

We do not provide immigration advice, visa advice, or any assistance with visa applications. We are not regulated to do so, and providing immigration advice in the course of a business without regulation is a criminal offence in the United Kingdom.

Your visa application is entirely your responsibility. You should seek advice from a suitably qualified and regulated immigration adviser where you need it.

4.2 Other regulated advice

We do not provide legal advice, financial advice, tax advice, or any other form of regulated advice. Where such advice is required, you must consult an appropriately qualified and regulated professional.

4.3 Decisions by others

We do not make admission decisions, funding decisions, visa decisions, or accommodation decisions. These are made by independent third parties and are outside our control.

5. Your Responsibilities

You agree to:

  • provide accurate, complete, and up-to-date information
  • submit genuine and verifiable documents
  • provide every document that an institution requires under its own rules, regulations and admission requirements, in the form and within the deadline that institution specifies
  • respond promptly when we request information or documents from you
  • use our website and services lawfully and in good faith

Institutions set their own documentary requirements and may change them without notice. Where an institution requires a document we have asked you for and you do not provide it, or provide it late, we are not responsible for the consequences, including the loss of an application, a place, or a deadline.

5.1 Interviews

Many institutions require applicants to attend an admissions or credibility interview. Where we have agreed to provide interview preparation, we will prepare you for interviews conducted by institutions. We do not prepare you for, or advise on, any interview conducted by a visa or immigration authority (see section 4.1).

Attending the interview, and your performance in it, are your responsibility. We are not present at your interview, we cannot answer on your behalf, and we are not responsible for the outcome of any interview.

5.2 Research proposals

Doctoral programmes, and many research-based master's programmes, require a research proposal. Where a programme requires one, we will tell you and will request it from you.

Writing the research proposal, and its academic content and originality, are your responsibility. Where we have agreed to provide guidance on structure or presentation, that guidance does not transfer authorship or responsibility for the proposal to us.

5.3 Consequences of not meeting these responsibilities

We are not responsible for any outcome resulting from incorrect, incomplete, late, or misleading information or documents provided by you, or from your failure to attend an interview or provide a required research proposal.

6. No Guarantee of Outcome

Our services are advisory and supportive in nature. We do not guarantee:

  • admission to any institution
  • any scholarship, bursary, or funding decision
  • visa or immigration approval
  • accommodation availability or placement
  • specific timelines or processing speeds

All final decisions are made by independent third parties and are outside our control.

7. Admissions Service Fee and Enrolment Rebate

7.1 Free services

The Smart Assessment and the initial consultation are provided at no cost and carry no charge.

7.2 The Admissions Service Fee

Where we confirm in writing that we are able to act for you, and you confirm in writing that you wish us to proceed, an Admissions Service Fee of £200 becomes payable before we begin work.

This is a fee for our admissions service. It is not a deposit, and it is not money held on your behalf.

7.3 What the fee covers

The Admissions Service Fee covers the admissions service described in section 3 and confirmed to you in writing, including identifying suitable institutions and courses, preparing your application, submitting it, and supporting you through to an admission decision.

There is no fixed limit on the number of institutions we will apply to on your behalf. We apply to as many suitable institutions as we consider gives you the best prospect of success.

7.4 When the fee is earned

Our work begins when we begin preparing and submitting your applications, and the fee is earned from that point. It is not earned only if you are admitted, and admission is not the measure of whether we have performed our service.

The fee is earned whether or not:

  • any institution offers you a place
  • a research proposal you submit is accepted or rejected
  • you are invited to an interview, attend one, or succeed at one, whether that interview takes place before or after an admission decision
  • you subsequently take up a place
  • any third party makes any decision that affects your plans, including any decision of any visa or immigration authority

Research proposals and interviews are your responsibility under sections 5.1 and 5.2. Visa matters fall outside our service entirely under section 4.1. Outcomes that depend on those things are therefore outside what the fee is paid for.

7.5 Enrolment rebate

As a rebate, we will return the full £200 to you if all of the following apply:

  • you enrol at an institution to which we submitted an application on your behalf
  • you complete final enrolment and commence your studies as a registered student, whether on campus or online
  • you send us documentary proof of that enrolment

Where those conditions are met, we will pay the rebate within 30 working days of our accepting your proof of enrolment.

7.6 When the rebate is not payable

The rebate is not payable where:

  • you do not enrol
  • you withdraw from the process
  • you cease to respond to us
  • you enrol at an institution through any party other than Universitio, after we have obtained an offer for you

7.7 Other paid services

Where you purchase any service other than the admissions service, the price, scope, and payment terms will be confirmed to you in writing before you commit. Section 8 applies to those services as it does to the admissions service.

7.8 Commission from institutions

We may receive a commission from an institution when a student we have referred enrols. This does not increase the fee you pay, and it does not affect which institutions we recommend to you.

8. Your Right to Cancel

8.1 Your statutory right

Where you are a consumer and you enter into a contract with us at a distance, you have a statutory right to cancel that contract within 14 days, beginning on the day after the contract is made.

8.2 Starting immediately, at your request

Our admissions service is time-sensitive. Application deadlines do not wait, and a delay of two weeks can cost an intake.

For that reason, our Student Application Form — which you complete and sign before we begin — contains a separate, clearly marked confirmation:

"I request that Universitio Ltd begins work immediately, and I understand that my right to cancel is lost once my applications have been submitted."

That confirmation is optional and is presented separately from your acceptance of these Terms. Ticking it is a positive act on your part; it is never pre-ticked, and accepting these Terms does not by itself amount to making that request.

If you do not tick it, we will wait until the 14-day cancellation period has ended before starting work, and your cancellation rights are entirely unaffected.

8.3 What happens once you have made that request

Where you have signed the form with that confirmation ticked:

  • we begin work immediately;
  • the service is fully performed when we have submitted your applications. At that point your right to cancel is lost;
  • if you cancel after we have begun but before your applications have been submitted, you may do so, and you will pay us a proportionate amount for the work carried out up to the point you told us you were cancelling.

8.4 What we cannot do

We cannot treat your silence as a request to start. Your right to cancel is a statutory right, and it can only be given up by something you actively do, not by something you fail to do.

8.5 How to cancel

To cancel, tell us in writing at [email protected]. You may use the model cancellation form, but you do not have to.

8.6 Refunds on cancellation

Where a refund is due under this section, we will make it within 14 days of being informed of your decision to cancel, using the same means of payment you used, unless you agree otherwise.

8.7 Relationship with section 7

Nothing in section 7 removes or limits your statutory cancellation rights under this section 8. Where the two conflict, this section 8 prevails.

9. Payment

9.1 All fees are stated and payable in pounds sterling (GBP).

9.2 Payment is taken through our nominated payment provider. We do not store your full card details.

9.3 You are responsible for any bank charges, currency conversion costs, or transfer fees applied by your own bank or payment provider. These are not refundable by us and are not part of any rebate.

9.4 Where a payment is reversed, charged back, or fails after we have begun work, we may suspend work until payment is resolved.

10. Data Use and Marketing

By submitting forms, contacting us, or using our services, your data may be stored and processed for:

  • service delivery and communication
  • follow-ups and support
  • monitoring, evaluating, and improving the quality of our services
  • relevant marketing communications, where you have agreed to receive them

We do not sell your personal data. You may unsubscribe from marketing at any time by email or direct request.

Our handling of personal data is governed by our Privacy Policy and applicable UK data protection law.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

  • General enquiry and consultancy data: up to three (3) years from your last interaction with us
  • Financial and accounting records: as required by UK law, typically six years
  • Marketing preference records: until you withdraw consent, or for as long as needed to honour your opt-out
  • You may ask us to delete your personal data at any time; we will do so unless we are required to retain it for one of the reasons above.

Data may be retained for longer where necessary for legal, regulatory, accounting, compliance, dispute-resolution, or fraud-prevention purposes.

12. Website Use

You agree not to:

  • misuse the website or any of our services
  • attempt unauthorised access to any part of our systems
  • introduce viruses, malware, or other harmful code
  • attempt to circumvent, overload, or disrupt any of our services

We may suspend or terminate access where misuse occurs.

13. Intellectual Property

All content on our website and within our services, including text, design, graphics, logos, and software, is owned by or licensed to Universitio Ltd and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or otherwise use this content without our prior written permission, except for personal, non-commercial use.

15. Service Availability

We do not guarantee uninterrupted, secure, or error-free access to our website or our services. Services may be temporarily suspended for maintenance, upgrades, or operational reasons.

16. Events Outside Our Control

We are not liable for delays or failures caused by events outside our reasonable control, including:

  • natural disasters
  • pandemics and public-health events
  • government actions and regulatory changes
  • system, network, or third-party provider failures
  • third-party delays

17. Complaints

Complaints may be submitted through the complaints form on our website or in writing to [email protected]. We acknowledge every complaint within 2 working days.

Where no further investigation is needed, we resolve it within 7 days. Where investigation is needed, we tell you the expected timescale, keep you informed, and respond substantively within 28 working days at the latest. The Director is responsible for every complaint.

If a complaint cannot be resolved, you may seek support from:

  • Citizens Advice
  • Trading Standards
  • the Information Commissioner's Office (ICO) for data-protection issues
  • the courts of England and Wales, where applicable

18. Limitation of Liability

To the fullest extent permitted by law:

  • we are not liable for any indirect, incidental, consequential, or special losses
  • we are not liable for loss of opportunity, loss of profits, loss of data, or reputational harm
  • our total aggregate liability to you in respect of any paid service is limited to the amount you have actually paid to us for that service

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

19. Changes to Terms

We may update these Terms from time to time. The latest version will always be published on this page with an updated "Last updated" date.

Changes will not apply retrospectively to a service you have already paid for.

20. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

21. Contact

Email: [email protected]

Phone: +44 7963 345465

Address: 44 Birmingham Road, Birmingham, B72 1QQ, United Kingdom